Studio Policies

New Students - An initial private Pilates session is a prerequisite for all new students prior to booking and joining group sessions.

Cancelation Policy - Please note that we have a 24 hour cancellation policy for all Pilates sessions. Any cancellations received with less than 24 hours notice will be charged in full. 

Late Arrivals - Sessions begin on time so please arrive no more than 5 minutes prior to your scheduled time in order to get settled. 

Clothing - Please wear clothing that you feel comfortable moving in. Clients are recommended to wear grip socks, or go bare feet within the studio. 

Communication - We value our clients and are committed to responding to emails within 24 hours. Please email us at info@elementpilates.ca.

Refund Policy - All Pilates service sales are final. We do not provide refunds for service sales for any purchases, packages and single sessions included. Please note all packages expire 12 months after the purchase date.